Frequently Asked Questions (AI SMS Agent)

SMS works best for appointment reminders, order confirmations, delivery updates, and quick follow-ups where customers prefer text over conversation. It's also ideal for reaching younger demographics who often ignore phone calls but respond to texts within minutes.

Yes. The AI can understand replies, answer follow-up questions, and route complex requests to your team. It's not just broadcast messaging; it's actual back-and-forth communication that feels natural.

ContactSwing connects to your CRM, calendar, and other business tools to automatically send personalized messages based on triggers (new lead, upcoming appointment, order status change). All conversations are logged for your team to review.

SMS messages have a 98% open rate and are typically read within 3 minutes, compared to email's 20% open rate. For time-sensitive communications like appointment confirmations or delivery updates, SMS dramatically outperforms email.

Completely. You control the voice, style, and content for each message type. Whether you want professional and formal or friendly and casual, the AI adapts to match your brand.