Frequently Asked Questions (Restaurants)

An AI voice agent is a digital assistant that answers customer calls, messages, and online requests 24/7. With ContactSwing, restaurants and hotels never miss a call or booking — whether it’s a reservation, takeout order, or room inquiry. Instead of waiting on hold, guests get instant answers and confirmations.

👉 Example: A guest calls a sushi restaurant at 10 PM — ContactSwing confirms their next-day order and sends an SMS reminder.

ContactSwing transforms reservations by making the process seamless and multi-channel. Guests can book a table by phone, confirm a hotel room over WhatsApp, or ask about event space via web chat. For owners, GMs, and guest experience managers, this means fewer missed bookings, happier customers, and smoother operations.

👉 Example: A wedding planner messages a hotel’s web chat about banquet availability — ContactSwing books a site visit and adds it to the calendar instantly.

Yes. ContactSwing sends automated confirmations and reminders across voice, SMS, and WhatsApp. Guests can easily confirm, reschedule, or cancel. This proactive communication reduces no-shows and helps fill empty slots faster, which boosts revenue.

👉 Example: A fine-dining restaurant in New York reduced Friday night no-shows by 25% with automated WhatsApp reminders.

For marketing and sales managers, ContactSwing offers contextual upselling. For example, when confirming a table, it can promote chef specials or a wine pairing. When confirming a hotel booking, it can suggest room upgrades, spa packages, or late checkout options. This drives incremental revenue without needing extra staff.

👉 Example: A guest reserving a hotel room is offered a $50 upgrade to a suite with free breakfast — boosting ADR and guest satisfaction.

ContactSwing is fully omnichannel — available via phone calls, SMS, WhatsApp, email, and chat. It also supports multiple languages, so businesses in Dubai, Paris, Mumbai, New York, or São Paulo can serve international guests without language barriers.

👉 Example: A Paris hotel guest books dinner in French, while a Dubai guest confirms a spa in Arabic — both receive seamless confirmations.

For hospitality groups and regional operations leaders, ContactSwing allows central oversight with local customization. A chain can use one AI system for all locations but set local hours, menus, and events. Calls can also be routed to the nearest property or restaurant based on the guest’s city.

👉 Example: A fast-casual chain in Texas uses one AI setup, but each location has its own menu and hours updated automatically.

Businesses typically see ROI in three ways:

• More bookings captured: No more missed calls or abandoned web leads.
  
  

• Lower no-shows: Automated reminders and confirmations reduce losses.
  
  

• Higher revenue per guest: Upselling during booking increases average order or spend.
  
  

Case studies show restaurants can increase seating utilization by 10–20%, while hotels can increase upsell revenue by 5–15%.

👉 Example: A boutique hotel in Miami boosted upsell revenue by 12% by offering spa add-ons during bookings.

ContactSwing scales instantly — handling hundreds of calls or chats at once. During holidays like Christmas in London, Diwali in India, or Ramadan in Dubai, guests often call to reserve, modify, or ask about events. ContactSwing ensures no inquiry is missed, even when human staff are overwhelmed.

👉 Example: A London restaurant handled 200 Christmas Eve booking calls in 2 hours with zero wait times.

Yes. ContactSwing integrates with reservation platforms (OpenTable, Resy), POS systems (Toast, Square), and property management systems (Opera PMS, Cloudbeds). This allows bookings, payments, and updates to flow automatically into the systems restaurants and hotels already use.

👉 Example: A guest reserves over WhatsApp → ContactSwing books it in OpenTable and sends confirmation instantly.

ContactSwing remembers guest preferences — favorite dishes, room types, or special requests. So the next time they book, the AI can say: “Would you like your usual corner table?” or “Would you like to upgrade to the same suite you booked last summer?”. For loyalty program managers, this deepens guest retention.

👉 Example: A coffee chain uses ContactSwing to suggest: “Would you like your usual oat milk latte for pickup at 8 AM?”

Research shows most guests are comfortable with AI for basic, transactional tasks (reservations, confirmations, hours, directions). For more complex or personalized requests, ContactSwing can seamlessly transfer to staff. This creates the best balance — automation handles the repetitive tasks, staff focus on high-value guest service.

👉 Example: A guest confirms a reservation via AI but is transferred to staff for specific allergy-related questions.

• Start with reservations & FAQs (hours, directions, menu, booking).
  
  

• Expand to reminders, confirmations, and upselling.
  
  

• Enable multi-location routing if you have multiple properties.
  
  

• Personalize using guest preferences and loyalty data.
  
  

• Keep a smooth fallback to human staff for complex requests.
  
  👉 Example: A hotel group began with AI for bookings and later expanded to upselling spa packages across multiple properties.
  
  

ContactSwing adapts to each market:

• U.S.: Voice + SMS (popular for restaurants and hotel guests).
  
  

• Europe: Multi-language support for international tourists.
  
  

• Middle East / India / LATAM: WhatsApp-first strategy for reservations and confirmations.
  
  

• Asia-Pacific: Phone + messaging with support for local languages (Mandarin, Hindi, Arabic, etc.).
  
  👉 Example: A resort in Goa books in English and Hindi via WhatsApp, while a Parisian hotel serves French + Arabic travelers easily.
  
  

• +15–25% more reservations & bookings captured
  
  
• +10–20% fewer no-shows.
  
  +5–15% more upsell revenue (spa, dining, extras)

👉 Example: A resort in Orlando increased spa revenue 18% in 3 months via automated upsells.

Yes. ContactSwing serves hospitality globally with AI-powered voice, SMS, WhatsApp, chat, and text agents:

• United States: Serving New York, Los Angeles, Houston, Dallas, Miami, Chicago, Atlanta, Phoenix, Denver, Boston, Seattle, San Francisco — with Spanish-language support.
  
  

• Canada: Serving Toronto, Vancouver, Calgary, Edmonton, Montréal, Ottawa — with English/French bilingual support.
  
  

• United Kingdom: Serving London, Manchester, Birmingham, Glasgow, Liverpool — with AI-powered multi-property engagement.
  
  

• Australia: Serving Sydney, Melbourne, Brisbane, Perth, Adelaide — with WhatsApp-first engagement.
  
  

• UAE & Middle East: Serving Dubai, Abu Dhabi, Riyadh, Doha — with bilingual Arabic/English support.
  
  

• India: Serving Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Ahmedabad, Kolkata — in English + regional languages (Hindi, Tamil, Telugu, Kannada).
  
  

👉 Example: A luxury resort in Dubai books Arabic + English spa packages seamlessly, while a Mumbai restaurant manages reservations in Hindi + English via WhatsApp.