How a Healthcare Staffing Firm Scaled Recruiter Efficiency and Placements with ContactSwing AI
Overview
A leading California – based healthcare staffing firm, owned and operated by experienced RNs and veterans, partners with hospitals, home health agencies, and care facilities to build dependable, compassionate medical teams.
As demand for qualified healthcare professionals surged, the firm faced increasing challenges managing candidate communications from inbound traveler calls to large – scale outreach campaigns. With a limited recruiting team and rising call volumes, opportunities were slipping through the cracks.
To keep up with growing demand, the company turned to ContactSwing AI to automate voice, SMS, and chat interactions at scale all while preserving the personal touch that defines their brand.
Challenge
The firm’s staffing operations relied heavily on phone outreach and manual coordination with travel nurses and allied professionals (“travelers”). However, limited recruiter availability and after – hours gaps created several pain points:
- High missed call volume from inbound traveler inquiries
- Limited outbound capacity to follow up with thousands of candidates
- Recruiter burnout due to repetitive communication tasks
- Delayed response times and lost placement opportunities
- Inconsistent after – hours coverage and poor engagement during weekends
The leadership team needed an intelligent automation platform that could handle both inbound and outbound candidate interactions, screen candidates efficiently, and integrate seamlessly with their existing staffing workflow.
Solution: ContactSwing AI Voice, SMS, and Chat Automation
The staffing firm implemented ContactSwing AI to manage all traveler communications across multiple channels voice, SMS, and website chat creating a unified automation ecosystem.
Inbound
- AI voice agents handle 100% of inbound traveler calls, providing information on job openings, shift details, licensing requirements, and onboarding steps.
- Callers can apply directly through the AI, get shift confirmations, or request help with credentialing all without waiting for a recruiter.
- Complex inquiries are automatically routed to the right recruiter for follow – up.
Outbound
- The AI conducts bulk outbound campaigns reaching out to 20,000+ travelers to screen availability, job interest, and compliance status.
- Using conversational intelligence, the AI qualifies candidates, updates profiles, and schedules interviews for those ready to work.
- Recruiters receive only pre – qualified, job – ready leads, saving hours of manual calling.
Multi – Channel Engagement
- Bulk SMS campaigns allow the firm to quickly gauge traveler interest in new openings and drive faster responses.
- Website chatbots, powered by ContactSwing AI, handle all web inquiries from “I’m looking for a job” to “I need help with my schedule” and automatically convert chats into CRM entries or recruiter tasks.
CRM & Workflow Integration
Every interaction whether via call, text, or chat is automatically logged into the firm’s CRM, updating candidate status and triggering follow – up actions. Recruiters have complete visibility without lifting a finger.
Implementation
The ContactSwing team worked closely with the staffing firm’s operations and recruiting managers to customize the AI workflows:
- Created conversational templates specific to healthcare traveler screening.
- Integrated job board and shift management systems for real – time information.
- Deployed a 24/7 AI answering system for after – hours coverage.
- Launched coordinated outbound campaigns to re – engage dormant candidates.
In just four weeks, the system was live transforming the firm’s candidate engagement from reactive to proactive.
Results
The outcomes were remarkable across every metric:
- +55% increase in total candidate engagement
- 100% reduction in missed inbound calls
- +50% improvement in recruiter productivity
- +65% faster screening – to – placement cycle
+70% boost in after – hours responsiveness - +40% higher candidate satisfaction (based on follow – up surveys)
- 3.2x ROI in cost savings within the first quarter
By automating repetitive recruiter tasks and ensuring 24/7 candidate coverage, the firm significantly increased placements while reducing operational strain and costs.
Conclusion
With ContactSwing AI, this healthcare staffing firm revolutionized how it connects with and manages healthcare professionals.
AI – powered voice agents, bulk SMS campaigns, and intelligent web chatbots now handle the bulk of candidate engagement qualifying travelers, scheduling interviews, and keeping recruiters focused on what matters most: building relationships and making placements.
The result: a highly efficient, scalable, and cost – effective staffing operation delivering faster matches, happier travelers, and a measurable boost in ROI.