How TalentCare Streamlined Candidate Outreach and Increased Response Rates by 3X Using ContactSwing AI

At a Glance

• ⚡ 60% faster candidate screening time
• 📈 3x increase in qualified candidate responses
• ☎️ 40% reduction in recruiter call volume
• ⏱ <10s average AI response time

About the Client

TalentCare is a leading healthcare recruiting and staffing platform that connects qualified medical professionals with clinics, hospitals, and long-term care organizations across the United States. The company manages thousands of active and potential candidates each month, helping healthcare organizations quickly fill critical staffing needs.

As demand for healthcare workers surged, TalentCare’s recruiting team faced increasing pressure to handle high volumes of candidate communication. Recruiters spent hours daily on repetitive outreach calls screening new applicants, following up with potential hires, and rescheduling interviews. This manual process slowed down their hiring cycle and made it difficult to scale operations efficiently.

TalentCare needed an intelligent, scalable communication solution that could automate candidate conversations without compromising the human touch that their brand is known for.

The Challenge

Recruiters were struggling to maintain candidate engagement at scale. Many healthcare roles required rapid turnaround, but recruiters were spending valuable hours leaving voicemails, chasing responses, or manually updating applicant tracking systems (ATS).

As TalentCare expanded, these inefficiencies started to directly impact placement rates and recruiter morale. They needed an AI-powered solution that could:

• Automatically screen and qualify candidates in real time
• Reconnect with previous applicants to reduce sourcing costs
• Coordinate interviews seamlessly between recruiters and candidates
• Provide measurable insights into outreach performance

How They Use ContactSwing

1. Candidate Screening Calls

ContactSwing’s AI voice agents automatically reach out to applicants within minutes of submission. The AI conducts personalized screening conversations, asking pre-defined qualification questions, recording answers, and syncing data directly to TalentCare’s CRM and ATS. Recruiters receive only pre-qualified, interested candidates saving hours of manual effort daily and ensuring no lead goes cold.

2. Interview Scheduling

By integrating directly with TalentCare’s ATS and recruiters’ calendars, ContactSwing AI coordinates interview slots in real time. Candidates can confirm, reschedule, or cancel interviews through a natural, conversational AI interaction.

The result: eliminated back-and-forth scheduling emails and an average of 2.5 hours saved per recruiter per day.

3. Re-Engagement Campaigns

ContactSwing automatically reconnects with previously inactive or unresponsive candidates. Using natural-sounding voice calls, the AI checks if they’re still open to new opportunities and instantly updates their status in TalentCare’s system. This reactivation process helped TalentCare reduce sourcing costs by 35% and fill roles faster by leveraging their existing database.

4. Onboarding and Follow-Up Reminders

After a successful hire, ContactSwing continues to assist with onboarding. The AI sends friendly, automated reminders about training schedules, paperwork deadlines, and first-day logistics ensuring a smoother experience for both candidates and hiring teams.
This improved candidate satisfaction scores by 25% and reduced no-shows during onboarding.

Implementation

TalentCare’s deployment of ContactSwing was seamless. The ContactSwing integration team connected the platform to TalentCare’s ATS and CRM in under two weeks. AI voice templates were customized for healthcare-specific terminology and compliance needs, ensuring a professional, trustworthy tone in every candidate interaction.

Within the first month of going live, AI agents were handling 70% of outbound screening calls without any manual intervention. Recruiters immediately noticed a reduction in administrative workload, allowing them to focus on strategic tasks like client relationships and complex placements.

Key Takeaways

With ContactSwing, TalentCare completely transformed its candidate communication process. Tasks that once required hours of manual work from outreach to scheduling now happen automatically and conversationally through AI.

The results speak for themselves:

70% automation of initial outreach calls
3x faster candidate response rate
40% reduction in manual recruiter workload
25% improvement in candidate satisfaction
2-week full system integration time

With scalable AI voice automation, TalentCare can now engage more candidates, fill roles faster, and deliver a better experience to every applicant all without expanding their recruiting team.

Conclusion

ContactSwing’s human-like AI voice agents have empowered TalentCare to balance speed, personalization, and scalability in a highly competitive hiring environment. By automating candidate calls and workflows, TalentCare has unlocked new operational efficiency and positioned itself as a next-generation leader in healthcare recruiting.


Message from VP 

“ContactSwing has completely redefined how we communicate with candidates. We’ve tripled our response rates and cut screening time by more than half all while improving the candidate experience.”
VP of Talent Operations, TalentCare