Frequently Asked Questions (AI Email Agent)

It reads incoming emails, categorizes them by topic and urgency, drafts appropriate responses, and either sends them automatically or queues them for your review. It handles routine inquiries so your team focuses on complex requests.

You train it using your past email conversations, knowledge base articles, and specific instructions. The AI learns your brand voice and common scenarios, then generates responses that sound like they came from your team.

Yes. ContactSwing's email agent can acknowledge receipt, provide troubleshooting steps, check order status, process refund requests, and escalate issues requiring human attention. All actions are logged in your support system.

You can set it to draft mode where all responses require approval before sending. As you correct and refine responses, the AI learns and improves. Many businesses start in draft mode and gradually enable auto-send for routine queries.

ContactSwing integrates with Gmail, Outlook, and other major email platforms. It works behind the scenes without changing your existing email setup or requiring your team to learn new tools.