Frequently Asked Questions (Healthcare Staffing)

•  ContactSwing’s AI Voice Agent acts as your always-on recruiting partner. It ensures no qualified healthcare professional is lost to voicemail or delayed responses. Many clinicians job-hunt after long shifts or on weekends—times when traditional medical staffing offices are closed. Our AI fills that gap.

  • Immediate Engagement: Responds instantly via SMS, web chat, or voice—24/7/365.
  • Automated Pre-Screening: Collects and verifies licenses, certifications (e.g., ACLS, BLS), and experience.
  • Smart Scheduling: Syncs with recruiter calendars in Google or Outlook.
  • Seamless Handoff: Shares candidate profiles and AI summaries directly with recruiters.

  Use Case: An ICU nurse applies online at 11 PM. Instead of waiting until morning, the AI replies instantly, screens her qualifications, and schedules a call for the next day.

  AI: “Thanks for your interest in the ER RN role! Do you hold a Texas RN license and at least two years of ER experience?”
  Nurse: “Yes to both.”
  AI: “Perfect—our recruiter Sarah can meet tomorrow. Would 10 AM or 2 PM work?”

  Result: 100 % lead capture, faster engagement, and a dramatically improved candidate experience.

•  Yes. ContactSwing AI automates credentialing, onboarding, and follow-ups to ease recruiter workload.

  • Continuous Screening: Engages candidates 24/7 from your job boards or career site.
  • Automated Credential Reminders: Sends license and certification follow-ups, linking to systems such as CE Broker, EverCheck, or MedTrainer.
  • Streamlined Onboarding: Provides automated checklists and reminders for forms and first-day details.
  • ATS / CRM Sync: Updates LaborEdge, Bullhorn, or even Google Sheets in real time.

  Example: A credentialing specialist sees an expiring ACLS certificate. The AI sends a personalized SMS with a renewal link and logs the update automatically.

  Result: 90 %+ compliance, shorter time-to-hire, and freedom from repetitive admin work.

• Absolutely. ContactSwing adapts its workflows to screen every clinical and non-clinical discipline.

  Specialty	How the AI Manages It
  Nursing (RN, LVN, CNA)	Verifies state licensure and certifications (e.g., CCRN, PALS).
  Therapy (PT, OT, SLP)	Checks state licenses and CCC-SLP credentials.
  Behavioral Health	Screens for licensure (Psychologist, LCSW, MFT) and population fit.
  Locum Tenens	Collects board certification and availability for assignments.
  Pharmacy & Dental	Validates pharmacist and hygienist credentials.
  Healthcare IT / EMR	Confirms experience with Epic or Cerner systems.
  Public Health / Admin	Vetting for government or community-based roles.

  Result: Consistent, compliant screening across specialties with one unified platform.

• Yes. The platform adapts its workflows to your facility type.

  • Hospitals & Clinics: Handles high-volume recruitment for clinical and support roles.
  • Education Staffing: Screens therapists and nurses for school contracts, verifying pediatric credentials.
  • Government Programs: Meets VA and public-health compliance requirements.
  • Managed Care: Sources nurses and case managers for insurance groups.
  • Correctional Facilities: Pre-screens professionals for secure-facility readiness.

  Result: One configurable AI platform for every facility type—compliant, efficient, and scalable.

ContactSwing enhances every major staffing model.

Outcome: Real-time engagement and faster fulfillment across all staffing categories.

ContactSwing isn’t a basic chatbot—it’s a full recruitment automation engine.

Result: Intelligent, action-driven automation purpose-built for healthcare staffing.

1. Omnichannel Memory: One continuous conversation across voice, SMS, chat, email.
2. Action Automation: Screens, verifies, collects documents, and books interviews.
3. No-Code Setup: Create new workflows instantly—no developer needed.
4. Deep Integrations: Works seamlessly with LaborEdge, Bullhorn, Twilio, and major calendar systems.
5. Smart Routing: Sends priority candidates (e.g., NICU nurse, Allied Health specialist) to senior recruiters automatically.

Example: A NICU nurse texts a job link → AI screens → logs in LaborEdge → recruiter notified instantly.

ContactSwing acts as the intelligent entry point for Managed Service Providers (MSPs) and Vendor Management Systems (VMS).

• MSPs: Automates initial screening for vendor candidates to ensure consistency.
• VMS Platforms: Syncs with systems like Shiftwise or SimpliFi to pre-qualify talent before agency escalation.
• Back-Office: Captures every interaction for clean credentialing and billing records.

Result: Lower cost-per-hire, cleaner data, and a faster, more compliant workforce program.

Most healthcare staffing teams see ROI within 3–6 months through faster placements and lower admin costs.

Result: Tangible financial and operational gains in a single quarter.

ContactSwing connects easily with your existing systems.

Use Case: A CNA uploads her license. The AI confirms validity, updates LaborEdge, and notifies the recruiter—no manual entry required.

Result: Unified data, zero errors, and faster placements from first contact to hire.