Live Monitoring

Live monitoring allows supervisors to listen to ongoing calls in real time to ensure quality and compliance. It helps improve agent performance, catch training needs early, and ensure the AI or human response is aligned with company standards.
Glossaries
Live Monitoring
At ContactSwing, we're on a mission to transform critical business-to-consumer interactions across industries, making them more efficient, transparent, and satisfying for everyone involved.
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1001 S Dairy Ashford Rd
#120, Houston, TX 77077,
U.S.A.
+1 (281) 709-6004
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